FAQ

HOW WILL I RECEIVE MY ORDER?

If you have ordered multiple items, these may arrive in separate deliveries, as a result of longer lead times or depleted stock, however Cubic DeZign will endeavor to supply all products within the same time frame.

 

HOW LONG WILL MY ORDER TAKE?

 We attempt to ensure every order is dispatched as quickly as possible, however some of our products are made to order and will come with longer lead times than others.

Please check the description of the item you are ordering as this will let you know what lead time is to be expected.

Please note: The time frame listed in the description is from order till dispatch.

 

MY CREDIT CARD ISN’T GOING THROUGH…

– Check that the card number is correct.

– Check the card name and expiry date is entered exactly as it appears on your card

– Check that your 3 digit CVV number on the back of the card is also entered correctly.

If you are still having problems please   Contact us .

 

 CAN I RETURN MY PURCHASE?

Yes absolutely, however we cannot exchange or return custom made items.

Our policy lasts 10 calendar days. Should you wish to exchange or obtain a refund for your purchased product within 10 calendar days, please refer to our Returns & Refund Policy and we will happily credit you for the cost of the product.

If you would like to return your product, you will be obliged to cover the courier costs and a 10% admin fee. If 10 calendar days have gone by since your receipt of delivery, unfortunately we can’t offer you a refund or exchange.

 

COURIER CHARGES?

Our couriers charge on either actual weight or volumetaric weight (whichever is greater), we try our absolute best to keep courier costs affordable and have negotiated prime rates with the courier companies that are affiliated to us.  

 

HOW DO I USE MY PROMO/VOUCHER?

Simply add your desired items to cart and follow the instructions to complete your purchase. You will be prompted to enter your voucher/promo code in during this process. Enter your valid code and the discount will automatically be applied to your cart. The discount will apply to your cart items only, and not the courier fee.

If your code isn’t working, please check the following: 

  • Minimum spend:Some vouchers or promotions require a minimum spend in order to be redeemed.
  • Expiry date:Check the expiry date of the promotion to ensure your code is still valid.

WHERE IS MY ORDER? HOW CAN I TRACK THE STATUS OF MY ORDER?

Our approved courier company will issue a unique code on completed purchase which will be used for tracking your specific purchase.  You will log onto the system and can track the parcel or alternatively you can contact our center and we will gladly assist you

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, as well as PayPal and EFT