Prices advertised on this website shall exclude delivery unless otherwise specified, or where the customer qualifies for free delivery under certain conditions.
Order shall be dispatched after payment has been cleared in our account and production lead time has been completed, if not immediately. Depending on the size of the order and the exact delivery location, delivery may take approximately 3-5 business days from date of dispatch (weekends excluded). A longer delivery period may be applicable during the festive season. Deliveries shall be done on weekdays during the courier’s normal daytime service hours. Deliveries to outlying areas such as farms or small towns may take longer. Delivery fees include delivery to the majority or towns and cities in South Africa only. In some cases, couriers may require a surcharge to deliver to areas considered to be remote or high-risk. Should this be the case, the customer shall be contacted to discuss surcharges or delivery options. Should an agreement not be reached between ourselves and the customer, we reserve the right to cancel the order and refund the customer in full.
It shall be the customer’s responsibility to properly inspect delivered goods. If packaging shows visible damages, it is advised to make a clear note of such damages on the waybill when signing for the goods.
Due to size and nature, some products may be supplied and delivered in knock down format and require self-assembly.
Customers should ensure that the correct number of cartons as indicated on the waybill is received before signing the waybill. Note that the number of cartons may not correspond to the number of items you have purchased as more than one item may be packaged in a single carton. The number of packages/cartons/pieces as indicated on the waybill should be verified by the customer or his representative before signing receipt of the goods. Customers should never sign to have received more packages as what was actually delivered as this could jeopardize claims of liability against the courier and may result in the loss being for the customer’s own account.
We can only guarantee delivery to the delivery address supplied by the customer but cannot verify the identity of the person signing for the goods. Individuals accepting the goods at the delivery address on the date of delivery shall be considered authorized by the customer to receive delivery on their behalf, and bear responsibility for verification.
Any discrepancies, damages or shortages on any delivery must be communicated to us within two business days from date of delivery (weekends excluded) by submitting an email email@example.com or alternatively by telephone whereby a reference will be issued as form of identification. It shall be your responsibility to ensure that you receive confirmation of receipt of your claim as proof of submission.
Unless otherwise specified, delivery of orders shall be handled by contracted third party couriers. It remains the customers responsibility to ensure that the place of delivery is easily accessible and that the items ordered can fit into lifts, on staircases, through passages and through doors at the delivery address. As per the contracted courier’s Terms & Conditions, they may not move or re-arrange furniture in preparation for delivery or hoist products onto balconies or through 1st level or higher windows or entry areas. Should you have a concern regarding a delivery place constraint, please discuss this with the business consultant prior to delivery.